Privacy Policy and Terms of Service
Viso Way Consultancy L.L.C. is committed to protecting the privacy of your personal data. We collect your information for the purpose of providing immigration and visa consultancy services. Your data may be shared with government authorities and third parties only when necessary to process your visa application. We implement stringent security measures to ensure that your data is safe and secure.
Terms of Service
Welcome to Viso Way Consultancy L.L.C.. By accessing and using our website or any of our services, you agree to the terms and conditions outlined below. Please read them carefully before proceeding.
1. Company Information
Viso Way Consultancy L.L.C. is a registered company in Doha, Qatar, specializing in work permits, visa application services, and related consultancy. Our services are aimed at helping individuals and businesses with visa-related processes in various countries.
Company Name: Viso Way Consultancy L.L.C.
Registered Address: Visit our office at Zone 6, Al Mahar Street 860, Building 13, 1st floor, Office 9 in Doha, Qatar.
Email: info@visowayconsultancy.com
Phone: +974 44131170
2. Acceptance of Terms
By accessing our website and using our services, you agree to comply with these Terms of Service, along with any policies or guidelines posted on our site. If you do not agree to any of these terms, please refrain from using our services.
3. Services Provided
Viso Way Consultancy L.L.C. offers consultancy services related to:
Work Permits: Assistance with applying for work permits in various countries.
Visa Applications: Guidance for obtaining visas, including tourist, business, student, and other types of visas.
Document Assistance: Help with gathering and preparing necessary documentation for visa and work permit applications.
4. Use of Website
Our website is for informational purposes only and provides general information about our services. It should not be relied upon as legal advice. While we strive to provide accurate and up-to-date information, Viso Way Consultancy L.L.C. makes no warranties about the accuracy, completeness, or reliability of the information provided.
Client Responsibilities
As a client of Viso Way Consultancy L.L.C., you agree to:
Provide accurate and complete information: as required for visa applications or work permits.
Submit all necessary documents: within the specified timeframes.
Ensure that all personal information provided: is valid and up-to-date.
Failure to provide accurate information may result in delays or denials from relevant authorities, and Viso Way Consultancy L.L.C.will not be held liable for such outcomes.
6. Payment Terms
Refunds: Once services have been initiated, fees are generally non-refundable, unless explicitly stated in specific circumstances. Government or third-party fees (such as visa application fees) are non-refundable under all circumstances.
Payment Methods: All payments must be made in Qatari Riyals (QAR) or other approved currencies, via the payment methods specified on our website or in our service agreements.
All payments must be made in Qatari Riyals (QAR) or other approved currencies, via the payment methods specified on our website or in our service agreements.
7. Limitations of Service
Viso Way Consultancy L.L.C. provides professional advice and assistance with visa and work permit applications. However, we do not guarantee approval or issuance of visas or work permits, as final decisions rest with the respective government authorities.
We cannot be held responsible for:
: Delays or rejections by government authorities.
: Changes in immigration laws or policies after the initiation of your application.
: Loss of documents or errors by third-party agencies or government bodies.
8. Confidentiality and Privacy
We are committed to protecting your personal information in accordance with Qatar's Personal Data Protection Law (Law No. 13 of 2016). Your personal data will be used only for the purpose of processing your visa or work permit applications, and we will take appropriate steps to ensure the security of this information.
For more details, please refer to our Privacy Policy.
9. Intellectual Property
All content on the Viso Way Consultancy website, including text, images, graphics, logos, and software, is the property of Viso Way Consultancy L.L.C. and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of any content from our website is prohibited without written consent.
10. Third-Party Links
Our website may contain links to third-party websites for your convenience. These websites are not under our control, and we are not responsible for their content, policies, or services. Accessing third-party websites is done at your own risk.
11. Modification of Terms
We reserve the right to update or modify these Terms of Service at any time, without prior notice. Any changes will be posted on our website, and it is your responsibility to review them periodically. Continued use of our services after any changes are made constitutes your acceptance of the updated terms.
12. Limitation of Liability
Viso Way Consultancy L.L.C. will not be liable for any direct, indirect, incidental, or consequential damages resulting from:
The use or inability to use our website or services.:
Errors or delays in the visa application process caused by third parties.:
Loss of data, profits, or business opportunities.:
In no event shall our liability exceed the amount paid by the client for the services rendered.
13. Governing Law
These Terms of Service are governed by the laws of the State of Qatar. Any disputes arising out of or related to these terms or your use of our services will be subject to the exclusive jurisdiction of the courts in Qatar.
14. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us at:
: Email: info@visowayconsultancy.com
: Phone: +974 44131170
: Office Address: Visit our office at Zone 6, Al Mahar Street 860, Building 13, 1st floor, Office 9 in Doha, Qatar.
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Modification of Terms
Viso Way Consultancy L.L.C. reserves the right to modify these terms and conditions at any time. By continuing to use the website after changes are made, you agree to the revised terms.
Disclaimer
Viso Way Consultancy L.L.C. strives to provide accurate and reliable information regarding immigration services. However, we cannot guarantee visa approval, as final decisions are made by government authorities. Clients are encouraged to verify all information and understand that immigration laws are subject to change without notice.
Grievance Redressal Policy
At Viso Way Consultancy L.L.C., we are committed to providing exceptional services to our clients as we assist with work permits and visa applications. We strive to maintain high standards of professionalism, transparency, and customer satisfaction. However, we understand that there may be times when our clients have concerns or issues regarding our services. In such cases, we encourage clients to reach out to us through our formal grievance redressal mechanism to ensure that any issues are addressed promptly and fairly.
1. Objective
The objective of this grievance redressal policy is to:
Provide a transparent process for addressing client complaints.:
Ensure timely and effective resolution of grievances.:
Uphold customer trust and satisfaction by resolving issues fairly and professionally.:
2. Scope
This policy applies to all clients of Viso Way Consultancy L.L.C.who use our services for work permit applications, visa applications, and related services. It covers grievances related to:
: Quality of service.
: Delays in processing.
: Miscommunication or misinformation.
: Any other concerns regarding the services provided by Viso Way Consultancy.
3. Grievance Reporting Process
Step 1: Submission of Complaint
Clients can submit their complaints through the following channels:
Email: Send a detailed complaint to info@visowayconsultancy.com
Phone: Contact our support team at +974 44131170 to report the issue.
In Person: Visit our office at Zone 6, Al Mahar Street 860, Building 13, 1st floor, Office 9 in Doha, Qatar, and submit your grievance directly.
Details to include in the complaint:
: Full name, contact information, and reference number (if applicable).
: A clear description of the issue.
: Any supporting documents or evidence related to the grievance.
Step 2: Acknowledgment of Complaint
Once a complaint is received, we will acknowledge the grievance within 2 business days. This acknowledgment will include:
: A reference number for tracking purposes.
: The name and contact details of the person handling the complaint.
: An expected timeline for resolution.
Step 3:Investigation and Resolution
Our team will conduct a thorough investigation of the complaint, which may involve reviewing service records, contacting relevant parties, and collecting additional information as needed. We aim to resolve grievances within 7 to 14 business days from the date of acknowledgment, depending on the complexity of the issue.
If additional time is required, we will inform the client of the reason for the delay and provide a revised timeline for resolution.
Step 4: Final Response
After investigating the grievance, we will provide a detailed response, outlining the steps taken to resolve the issue. If the grievance cannot be resolved to the client's satisfaction, we will offer alternative solutions or explanations as necessary.
4. Escalation Process
If the client is not satisfied with the resolution provided, they may escalate the complaint to higher management by emailing [Insert higher management contact email] or requesting a review by senior staff.
Management will review the escalated complaint and respond within 5 business days with a final decision.
5. Confidentiality
All complaints and grievance details will be treated with the utmost confidentiality. Information will only be shared with relevant team members or third parties as necessary to resolve the grievance.
6. Monitoring and Continuous Improvement
At Viso Way Consultancy L.L.C., we value client feedback and use grievance reports to continuously improve our services. All grievance reports are reviewed by management to identify patterns, areas for improvement, and ways to enhance the overall client experience.
If you have any questions or require further assistance, please do not hesitate to contact us at:
Viso Way Consultancy
Zone 6, Al Mahar Street 860, Building 13, 1st floor, Office 9, Doha, Qatar
Working Hours: Monday to Sunday (10:00 AM - 19:00 PM)
Email: info@visowayconsultancy.com
Phone: +974-44131170
Website: www.visowayconsultancy.com